The Commonwealth Ombudsman has released a new report aimed at reducing the difficulties people with mental illness have when interacting with our social security system

Allan Ashers investigation focused on government agencies involved in employment or social services including Centrelink and contracted employment service providers.

Mr Asher says, ‘A recurring theme in complaints to us are about the activities that a person has to undertake to maintain eligibility for payment and communication arrangements which don’t take into account the limitations posed by the customer’s illness.’

The report makes eleven recommendations to reduce the disadvantage that people with mental illness encounter. Key points include; greater consideration of a customer’s barriers to communication, more staff-training to identify mental illness customers and better recording of information about a customer’s illness or barriers to communication.

Advertisements

1 Comment

Filed under Zedlines

One response to “The Commonwealth Ombudsman has released a new report aimed at reducing the difficulties people with mental illness have when interacting with our social security system

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s